Cancelled appointments lead to wasted time and money.

Dental appointment cancellations are a major concern of most dental offices today. Cancelled appointments lead to wasted time and money. According to Dental-tribune.com even when the economy is doing well revenue losses can range from $40,000 to $60,000 per year. This value doesn’t include the potential money that could be earned if the patient did come to the appointment, and further treatments and procedures were needed. Often practice teams place the blame of failed appointments on the patients—their lack of respect for the dentist’s time, their lack of urgency of getting the dentistry done, and just plain rudeness. Although some of the responsibility rests with patients, a significant contributor to the problem is the dental team and the lack of training on communications skills that prevent failed appointments and how to effectively handle and “turn around” cancellation calls.  Minimizing cancellations can be done in numerous ways. Continue reading →